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You may contact them at 08 or 03 from Mondays to Sundays from 8:30 AM to 11:30 PM. If these issues continue, it might be time to reach out to their customer service hotline for your concerns. You should be able to see a green screen upon start-up. Once it switches off, turn it back on.Without turning off the system, hold down the power button of your Xbox One for 10 seconds.

To do this, follow the guided steps below. If the Go app from Sky app stops working on your Xbox One game console, you may need to perform a hard reset to clear its cache.

Go to the Store and press the Apps menu.

Press the Start button on your controller and click uninstall.

The most common way to fix issues on your Xbox One is by reinstalling the app. When this happens, you can try the basic troubleshooting methods listed below for this type of device. If you use an Xbox One console in streaming your favourite Sky channels and programmes, you may have also experienced seeing a Sky Go black screen.

Download the Sky Go app from their website and follow the on-screen instruction to install.

Search for “Cisco” and click the Show All option.

Press the Spotlight icon on the top-right side of your screen.

Press Ctrl + Shift + Esc at once to open the Task Manager.

To fix this issue, follow the guided steps below: Method 1

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It allows you to download and access these shows offline wherever you are.īut the primary reason your desktop app stops working is because of your Cisco Video Guard Monitor software. If you want to get the same functionality with a few additional features, installing its desktop app may be the better alternative.

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Windows 10 users must note, however, that the new Microsoft Edge browser also does not support the Silverlight plug-in. So, the best way to access this on-demand TV service is by changing to an alternate web browser.Īmong the best browsers available to download to stream your favourite channels and programmes include: However, if you are using the Google Chrome web browser, then we have bad news for you – Google Chrome no longer supports this application framework. “ Sky Go makes use of the Microsoft Silverlight plug-in to run several internet applications. With this on-demand TV service, you get to watch your favourite channels and shows from your laptop’s comfort.īut it can be quite frustrating when you encounter Sky Go not working problems on your computer. Meanwhile, others have complained about not seeing the play button after clicking on the programme they would want to watch.īut before you contact their customer service hotline, you can try out these basic troubleshooting techniques on your laptop or Xbox one console. Some have reported experiencing this problem immediately after they have signed into the app.

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With these on-screen messages, you would not be able to watch anything on your Sky Go app or Sky Go Extra.įor instance, users who have downloaded its new update have rung up Sky’s customer service hotline for one particular reason – a Sky Go black screen. Receiving error codes on your device is not something you would want to see while relaxing from a stressful day at work.

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“Not knowing how to handle this issue can be quite frustrating and irritating.įortunately, this comprehensive troubleshooting guide can help you with your problems and get your app running in no time. However, some of you may have experienced seeing a Sky Go black screen on your device at least once in your whole life. Whatever device you are on – be it an Xbox console, tablet, mobile, or laptop, Sky has made it possible to watch TV anywhere you are with this on-demand service. Sky Go app not working issues are among the significant causes of headache for its users.